Refund and Returns Policy

At Damma Systems Ltd., we prioritize customer satisfaction and aim to ensure a seamless shopping experience. This Refund and Returns Policy outlines the procedures and conditions for returning products and receiving refunds.

1. Return Policy

1.1 Eligibility for Returns:
To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
The return request must be made within 14 days of the purchase date.

1.2 Non-Returnable Items:
The following items are not eligible for return:

Gift cards
Downloadable software products
Items that have been used, damaged, or altered after delivery

1.3 Proof of Purchase:
A valid proof of purchase, such as a receipt or order confirmation, is required to process any returns or refunds.

2. Return Process

2.1 Initiating a Return:
To initiate a return, please contact our customer service team at (+234) 911 600 9880 or email us at [insert email address]. Please provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.

2.2 Return Shipping:
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.3 Return Address:
Please send returned items to the following address: Damma Systems Ltd.
Block 505, MET Quarters, 28 Kodesoh St, beside Ikeja Shopping Plaza, Ikeja, Lagos 100271, Lagos

3. Refunds

3.1 Inspection and Approval:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

3.2 Partial Refunds:
Partial refunds may be granted for:

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 14 days after delivery.

4. Exchanges

4.1 Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at (+234) 911 600 9880 or email us at [insert email address] and send your item to the return address provided above.

5. Warranty

5.1 Warranty Coverage:
We offer a 2-week warranty on all laptops purchased online. This warranty covers defects in materials and workmanship. If a defect arises within the warranty period, you may return the product for a repair, replacement, or refund. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Damma Systems Ltd.
Phone: (+234) 911 600 9880
Email: [insert email address]
Address: Block 505, MET Quarters, 28 Kodesoh St, beside Ikeja Shopping Plaza, Ikeja, Lagos 100271, Lagos

Thank you for shopping with Damma Systems Ltd. We appreciate your business and strive to provide the best products and services to our valued customers.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.